Creative Services

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Less Pitching, More Empathy

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Less Pitching, More Empathy

“The art of effective copywriting is not to convince people of something they should know, but to ensure them that what they do know matters to you.”

— Me. I wrote that.

By this, I mean to say: Too many fall into the trap of expecting their marketing copy to convince an audience to buy from them, based on features and not on outcomes. The website messaging pitches the features…without connecting to benefits. The brochure brags about speed. Storage capacity. A variety of colors and finishes.

What if none of that matters to the prospective client or customer? What if, instead, the prospect cares first and foremost about their own pain, challenges or aspirations? Rule of thumb: If you’re leading with product features in your marketing copy, you’re talking right bast the client or customer.

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Don't Be a Hero

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Don't Be a Hero

Who Is the Hero In Your Story?

If I told you my life story, would you care?

What if I asked you tell me your life story?

Eugene M. Schwartz’s The Brilliance Breakthrough: How to Talk and Write So That People Will Never Forget You should be (and often is) considered to be the “bible” of effective copywriting and storytelling. One of the many tenets Schwartz embraces is the notion of making the reader (or the customer) the hero of the story you’re trying to tell.

Too often, we put the capes on our own backs. And that’s where the writing falls short.

The Marketing Holy Grail

The Marketing Holy Grail

The Parable of the Fisher King, and How It Applies to Your Messaging

One of my all-time favorite movies was Terry Gilliam’s The Fisher King, staring Robin Williams, Jeff Bridges and Mercedes Ruehl. The movie’s key lesson — as told through a parable — is one that I think applies to much more than just life and love. The parable of The Fisher King and the movie from which it is taken provide a useful allegory for effective messaging, positioning and branding.

In a key moment in the movie, Robin Williams’s character tells the story to Jeff Bridges’s character: